Return and Refund Policy
This Return and Refund Policy outlines the terms and conditions for returning products purchased from Cave Cannabis (the “Website”). This policy applies to orders shipped within the USA.
Return Window
We accept returns within 30 days from the date of delivery.
Eligibility for Return
- Product Condition: Returned items must be in new, unused condition with all original packaging, tags, and accessories included.
- Eligibility:
- Only new products are eligible for return. This means the items must be in their original, unopened condition and have never been used.
- Some items may not be eligible for return, including personalized, custom-made, and certain sale items. Please check the product description for specific return eligibility for each item.
- Exchanges: We except exchanges.
Return Method
- Contact Us: To initiate a return, please contact our customer support team via email at help@cavecannabis.shop or through our live chat. Please provide your order number and the reason for the return.
- Receive Return Authorization: We will review your request and issue you a Return Authorization Number (RA number) along with detailed return instructions.
- Ship the Item: Carefully pack the item(s) in the original packaging (if possible) and include all original accessories. Ship the package back to us using the designated shipping method.
Return Shipping
Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.
Restocking Fee
There is no restocking fee for eligible returns.
Refund Processing
- Refund Window: We process refunds within 10 business days of receiving and approving your return.
- What is Refunded? You will receive a full refund for the returned item, excluding any initial shipping charges.
Non-Refundable Items
- Discounted or sale items
- Gift cards
- Damaged items (unless the damage occurred during shipping)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@cavecannabis.shop. We’ll arrange for a replacement or a full refund, whichever you prefer.
Order Cancellations
Orders cancelled before shipment are eligible for a full refund, processed within 10 business days.
Refund Delays
If you haven’t received your refund within 15 business days of return approval, please contact us at help@cavecannabis.shop
Policy Modifications and Legal Updates
To remain compliant with changing laws, we reserve the right to update our Return and Refund Policy. Any modifications will be posted on our website, ensuring full transparency.
Business Information
If you have any questions, feedback, or need assistance, feel free to reach out. Our team is always ready to assist you.
Contact Information
Trade name: Cave Cannabis
Customer Support: 24/7
Business Hours: Monday to Friday from 9 a.m. to 8 p.m.
Business Contact: 1 (929) 622-4170
Business Mail: help@cavecannabis.shop
Business Address: 1712 85th St #2, Brooklyn, New York 11214, United States