FAQ

How do I place an order?

Ordering from Cave Cannabis is quick and simple. Just browse our collection of handbags, add your desired items to your cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email at the address you provided. Within one business day, we will send you a shipping confirmation email with tracking details so you can follow your order’s journey.

Do you offer free shipping?

We offer flat rate shipping of $6 on all orders, regardless of quantity or location within the United States.

What payment methods do you accept?

We currently accept PayPal as our payment method.

Can I track my order?

Yes. All orders come with tracking. Once your order is placed, you will receive a confirmation email, followed by a shipping confirmation email within one business day containing your tracking number and a link to track your shipment.

How secure is your website?

Your privacy and security are our top priority. Our online store is protected by the latest security firewalls and 128-bit SSL encryption to ensure all your personal and payment information is kept safe. PayPal also provides an additional layer of protection for every transaction made on our website.

What is your 30-day return and exchange policy?

We offer a 30-day return and exchange policy from the date of purchase. If the return or exchange is due to our mistake, such as sending the wrong item, a defective product, or an item damaged during delivery, we will cover the return shipping cost and provide a prepaid label. If the return or exchange is due to customer preference or an error in ordering, the customer is responsible for the return shipping cost and must arrange their own return label. To qualify for a return or exchange, items must be unused, in their original packaging, and accompanied by proof of purchase.

I received a damaged or defective item what should I do?

We are sorry for the inconvenience. While we have a strict quality control process, occasional shipping or manufacturing issues may occur. If your item is damaged or defective upon arrival, please contact us at info@cavecannabis.shop. Include your order number, a description of the issue, and clear photos of the product. We will arrange a replacement or issue a full refund, and we will also cover the return shipping costs.

Contact Info

Business Name: Cave Cannabis

Business Hours: 08:00 AM to 6:30 PM (Monday to Friday)

Business Mail: info@cavecannabis.shop

Business Contact: 1 (929) 622-4170

Business Address: 1712 85th St #2, Brooklyn, New York 11214, United States