Shipping Policy
This Shipping Policy outlines the terms and conditions applicable to all Products and orders placed on help@cavecannabis.shop (the “Website”) for delivery within the USA.
Transit, Handling Order Cut-Off Time:
- All of our Scarfs and Home Appliances are shipped from the USA.
- Order Cut-Off Time will be 4:00 PM
- Time zone: (GMT-05:00) Eastern Standard Time.
- Handling time is 1 to 2 Business Days (Monday to Friday)
- Transit time is 7 to 8 Business Days to all destinations (Monday to Friday)
- Total Delivery time is 8-10 Business days (Monday to Friday)
Currency
All prices mentioned on help@cavecannabis.shop are in $ USD
Shipping Cost
Flat $6 Shipping on All Orders.
Holiday Shipping Notice
Please be aware that order processing and shipping times may experience slight delays during peak holiday seasons due to increased order volume. We appreciate your understanding and will strive to fulfill your orders as quickly as possible.
DELIVERY TERMS
We utilize a variety of carriers, including USPS/UPA, DHL, FedEx, and OSM, to deliver your products.
Tracking Your Order
Upon shipment, you will receive a notification email containing a tracking number. Use this number to monitor the delivery progress on the carrier’s website or on our dedicated Track Your Order page. Please note that it may take up to 72 hours for tracking information to be updated in the system.
Risk of Loss or Damage
The risk of loss or damage to your order transfers to you upon shipment from our facility. We recommend promptly tracking your order and signing for it upon delivery. Choosing signature release increases the risk of lost packages.
Incorrect Items
If you receive an incorrect item:
- Keep the original packaging and shipping label for verification.
- Contact our customer support team at help@cavecannabis.shop to initiate a return for the incorrect item.
- Visit our Return and Refund Policy for more details.
Claims for Lost or Undelivered Packages
We cannot accept claims for lost or undelivered packages that were signed for as delivered.
Damaged Items
If you receive a damaged item, please contact our customer support team at help@cavecannabis.shop for assistance.
- If the item still functions properly, a full refund or return may not be applicable.
- For significantly damaged items, we will work with you to find a suitable solution.
Please also review our Return and Refund Policy for further details.
Shipping Locations
We currently ship within the United States (US) only.
Change of Address
We strive to process orders promptly.
- To ensure accurate delivery, please double-check your shipping address before placing your order.
- If you need to update your delivery address before your order ships, please contact our customer support team at help@cavecannabis.shop as soon as possible. We will do our best to accommodate your request.
- Unfortunately, we cannot guarantee address changes after your order has been shipped.
Incorrect Address
If you provide an incorrect shipping address and the package is returned to us, you will be responsible for any additional shipping costs incurred to resend the order to the correct address. We will contact you to arrange for reshipment.
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return and Refund Policy.
Customer Support
For any questions about your order shipment, please contact our customer support team at help@cavecannabis.shop
Contact Information
Trade name: Cave Cannabis
Customer Support: 24/7
Business Hours: Monday to Friday from 9 a.m. to 8 p.m.
Business Contact: 1 (929) 622-4170
Business Mail: help@cavecannabis.shop
Business Address: 1712 85th St #2, Brooklyn, New York 11214, United States